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Guide from A to Z

What you should know about our hotel, from A to Z.


Activity program

We look forward to being active with you 6 times a week with tennis, squash, bosu etc. We provide daily information about the changing program – for our guests free of charge - in our daily newsletter and on a notice board in your elevator or at the hotel reception. Sports shoes with light soles are needed


A selection of international adapter and charging cables can be lent at our hotel reception

Additional blanket

In case you need a 2nd blanket, please contact our reception desk they will arrange everything else.

Allergy – bed-linen

Our beds are prepared standardly with anti-allergy - bed linen. If you want down filled pillows and quilts, please let us know. Please also take note of our pillow menu.

Arrival / check - In

Your room is available at 3 pm on your arrival day. Personal check-in is possible until 10 p.m. In the event of a later arrival, we will leave your room key in our key safe, directly at the main entrance of our house. Please inform us in that case by telephone to receive the relevant PIN and further explanations.


Baby beds

Are available without fee and on request at hotel reception. In case of an set booking the baby bed is already prepared in your room.

Baby carriages

You can have a baby carriage and/or buggy free of charge at our hotel reception. There is also a child carrier available for mountain climbin.

Baby phone

Can be rented free of charge at the hotel reception.


In the village you will find a “Sparkasse” and a VR bank. Our employees will gladly explain the way.

Bar / Restaurant-Bar

If you would like to have an aperitif before dinner or have a cocktail, wine or beer later in the evening, our restaurant bar and our “living room” (see living room) is available until 23.30h. Subject to change due season and/or capacity reasons.

Bath or shower seat

In case a bath or shower seat is needed, just inform our hotel reception. They also keep available an toilet seat raiser and a small stepladder.

Bath slippers (slippers)

Can be bought at our reception desk (starting at EUR 2.95).

Beauty and Massage

You are welcome to make an appointment at our hotel reception. In order to avoid scheduling bottlenecks, we recommend making an appointment in advance of your stay

Beverage and snack machine

Located on level K, 1x directly in front of our children’s-playroom and 1x in our cafeteria, both close to the hotel reception.


You can place your own bicycles in our bicycle cellar. This is located in our ground level cellar, on the right side of our hotel and can be locked with your room key. The cellar is completely locked from 22.00 until 06.30 h. In your own interest, we recommend you to lock your bicycles also in the bicycle cellar. Rental bicycles (mountain bikes and city bicycles) are available at the hotel reception (1 day EUR 10,00, 1⁄2 day EUR 7,00, children EUR 5,00).

Bicycle paths

Information and bicycle maps are available at our hotel reception.


Our breakfast buffet is open from 06.45 to 10.15h. We ask for your consideration not take meals out of the restaurant. We will be happy to prepare a lunch package for a long trip or for your journey home (see lunch pack).

Bus and train

Bus and train (to Munich) schedules are available at the hotel reception. Information about further connections can be found here as well. By the way, many buses and trains between Oberammergau and Murnau and also Uffing – Garmisch-Partenkirchen can be used free of charge with your guest card.



Located directly opposite of our hotel reception. Our hotel reception will gladly take your order.

Change of linen

Depending on the length of your stay, but at the earliest after 5 nights, a change of bed linen is possible.For sustainability reasons, please let us know if this is desired by you. In case you wish for an earlier change, it’s possible for a fee.

Check – Out /Departure

On the day of departure, we kindly ask you to leave your room until 10.00 am. If you have a booking for a later treatment, you may stay in your room as long as necessary with prior agreement with our hotel reception. If you want to leave our house before 07.00h, we kindly ask you to settle your hotel bill on the evening before. Do not forget to leave your room key and guest cards. Thank you!

Chemical cleaning / Dry Cleaning

We’re happy to organize chemical and dry cleaning of your suits and dresses (delivery before 9 a.m.). Because the cleaning will be done by an external non-local company, we kindly ask for your understanding that the return is only possible upon request. Cleaning isn’t possible on weekends.

Children and -playroom

Our children's playroom is located on level K, close to our hotel reception. It is open from 06.30 to 22.00h. You will find an additional outdoor playground in front of our hotel. Colouring books and pencils can be borrowed at the hotel reception and playroom. Please do not leave your children without supervision and be careful not to leave too much "chaos". Thank you!


Various chocolate can be bought at our maxi bar, inside the cafeteria.


A large Cinema-center is located in Garmisch-Partenkirchen. Our reception staff will kindly provide you with information about the current program.

Coffee & Cakes

We serve in our “Kofelstüberl” from 14.30 to 17.00h. Subject to change due season and/or capacity reasons.


You can have it done at our hotel reception. Fee will be EUR 0,10 per page, color copies EUR 0,30 per page.

Cosmetics / Beauty culture

You are welcome to make an appointment at our hotel reception. In order to avoid scheduling bottlenecks, we recommend making an appointment in advance of your stay

Credit cards

We accept Master-/Eurocard, VISA-Card, American- Express, JCB and the Maestro-Card.

Cross country skiing

You can get a map and be informed of the current cross-country ski and snow conditions at the hotel reception.

Currency Exchange

Is available at the reception.

Customer questionnaires

Your opinion is important to us.
Please take a few moments to fill out our evaluation form that you received on arrival.


Dinner/ half board

Our half-board dinner (buffet or menu) will be served from 18.00 to 20.30h, à la carte until 21.00h -order acceptance until 20.30h and a set table booking necessary. We kindly ask our half board guests to visit our restaurant on the day of arrival between 14.30 and 17.00h. There we will show you your table for breakfast and dinner, which we reserved for your entire stay along with further information’s.

Doctors / pharmacies

You will be informed about emergency service on weekends or public holidays by our hotel receptionists. For small injuries and blisters our front desk keep first-aid kit available.


We ask you to come for dinner in reasonable Clothing, no swimming trunks or jogging suits.


Emergency call

Emergency telephone numbers are clearly visible in our supplementary sheet Telephone/Telefax/Internet.

Please use our house own emergency number only in case of real emergencies and only in the period from 23.30 until 6.00 h, so only during the time when no staff is in the house. An escape plan is located on the inside of your room door

E - mobility

You can charge your electric car directly in front of our hotel, at one of our two charging points, via app or web browser and credit card. Please also report the parking or charging process at our hotel reception. We ask for your understanding that if parking space is required, usually in the evening, we also allocate the corresponding space to non-electric cars. You can charge your e-bike free of charge in our bike cellar. (see bicycles)


Information about the local and in-house entertainment programs or events and guided hikes you will find in our daily news or contact our hotel reception.


Your room key unlocks the door to your room and our side entrances (30 meters to the right of our main entrance and on the back of our house, to the left and right of the kitchen.

Environment and climate

Our house is a certified participant in the Bavarian Environment and Climate Pact, but is also dependent on your commitment and understanding for the successful implementation of our environmental concept. Only with your help can both the amount of waste and the consumption of water and energy be permanently reduced. Thank you for your help!

Express - Check – Out

In case you will leave our house before 07.00h, or keep away waiting time, you can settle your hotel bill during your stay at our reception desk. So you just need to leave your room key and guest cards.



You can use our fax machine at the reception. It costs EUR 0,50 per page.

Fire alarm

Please notice the fire exits, which are posted on your room door.
Keep calm, help children and older guests. Do not use the lifts!

Fitness room

Located on the ground floor (basement), right next to the billiard table. This is open from 06.30 until 22.00 h. The use is free of charge, but at your own risk.

Fitnessraum Parkhotel Sonnenhof Oberammergau


You can order flowers for every occasion at the hotel reception. If the flowers should be placed on your breakfast table, please understand that we need your order latest by 14.00 h on the previous day. Orders which are required for a Sunday or Monday must be made not later than Saturday 9 a.m. For special orders, please give us an additional 24 hour advance.

Front Office/hotel reception

Our hotel reception is at your service from 06.15 until 22.15 h daily for any requests, suggestions and questions. Our reception staff can be reached by telephone no 90 or 100 from your room.


Gas station

The closest gas station (Agip) is about 600 meters away, directly across from the train station.

Gift certificates

You can give something special as a present to your loved ones. Coupons for hotel stays, packages, restaurant, beauty and massage treatments or simply the value of an amount of your choice, can be obtained at the hotel reception.


Hair stylist/dresser

The closest hairdresser's salon is about 350m away, the staff of our hotel reception will gladly arrange an appropriate appointment.


You can obtain current information from our daily newspaper or from our hotel reception. Hiking maps and hiking guides, as well as tour tips, are also available at our hotel reception. For your pocket, we recommend downloading the ZugspitzRegion tour app.

Horse carriage-/Sleigh ride

Can be booked (just during the winter months) at the hotel reception. Fee will be approx. EUR 70,00 per hour payable directly to the carriage-/sleigh driver.



You can be informed by our staff and our various brochures at the hotel reception.

Ironing Service

We can iron for you (within 1 hour - daily from 09.00 until 17.00h). A price list can be found in your wardrobe. Please leave your cloth to be ironed at the hotel reception. We also keep available an iron and iron board to lent without a fee.




Laundry service

We will be happy to wash (within 12 hours) and iron (within 1 hour) your laundry. A laundry bag and the price list can be found in your wardrobe. Please leave your laundry at the hotel reception until 9.00 h


According to German Civil law (§ 701 ff BGB)

Living room

You will find our “living room” -open the hold day- on level K, close to our hotel reception. Our restaurant staff will serve you an Coffee, tea beer, wine, aperitif before dinner, and of course cocktail’s and non-alcoholic drinks. Please understand that it’s not allowed to take your own food and beverage with you..


If you need help, please let us know. We will be pleased to help you. If you have to check out later, but need to get out of your room earlier, please note that you can store your luggage at the hotel reception.

Lunch package

We will be happy to prepare a lunch package for your long day of excursion or journey home. For this we charge EUR 10.00 per lunch package. Our hotel reception or our service staff will need your order a day before.


Main train station

Located about 600m (walking directly along the “Ammer”) away from our hotel. We will be happy to transport your luggage. Please discuss this with our hotel reception. Also, in case a taxi is needed, our hotel reception is happy to help.

Mail box

A mail box is located directly at our hotel reception. This will be emptied from Monday to Saturday between 09.00 and 09.30 h. Our hotel reception staff also takes your letters and postcards to the post office.


Road, hiking and cycling maps are available at the hotel reception.


You are welcome to make an appointment at our hotel reception. In order to avoid scheduling bottlenecks, we recommend making an appointment in advance of your stay

Medical Weekend-Attendance

Attendance surgery Garmisch-Partenkirchen Hospital,
Auenstraße 6, 82467 Garmisch-Partenkirchen
Attendance surgery Murnau Accident Hospital,
Prof.-Küntscher-Straße 8, 82418 Murnau


Because of environmental reasons, we do not have minibars in most of our rooms. If you need to cool medication, you can deposit it at the hotel reception. On request, you can also borrow a portable mini fridge (limited availability).


Information is available in the brochure at the hotel reception.



We have our range of daily newspapers and magazines available to you digitally. If you are connected to our WiFi network, simply scan the published QR code. The offer opens automatically.

Night entrance

From 10:30 p.m. to 6:00 a.m. the main entrance is closed and can only be used as an exit. If you leave our house in the evening, please take your room key with you. This opens the side entrances, 30m to the right of our main entrance and at the back of our house, left and right of the kitchen.

Nordic-Walking and Hiking sticks

Can be borrowed at our hotel reception.


Opening hours


  • 06.15 - 22.15 h


  • 06.45 - 10.00 h (breakfast)
  • 14.30 - 17.00 h (coffee & cake)
  • 18.00 -21.00 h (dinner)
  • 18.00 - 23.30 h (Restaurant – Bar)


  • with appointment


  • with appointment


  • 06.45 - 10.00 h. (breakfast)
  • 18.00 - 21.00 h (dinner)
Subject to change due season and/or capacity reasons.

Swimming pool:

  • 06.30 - 22.00 h

Wellness area:

  • 06.30 - 22.00 h

Our hotel reception staff is happy to inform you about the current opening hours of banks, supermarkets and mountain railways etc.


Parking places

You can find in front of and behind our house. For optical reasons, we have omitted a marking. We therefore ask you to park as if there was a mark. If the cost-free parking spaces are occupied, please contact our hotel reception regarding alternative parking options which have limited parking times or a fee.


You can settle your hotel bill on the day of departure, but also during your stay. It is possible to pay in cash or Maestro-Card or credit card.


Only allowed in certain rooms but not in our restaurant. We charge a fee of EUR 10.00 per pet per day. The holder is liable for any damages and/or increased cleaning costs. A corresponding legally binding declaration is to be signed upon arrival.

Pillows / Pillow menu

To make sure you will “feel as snug as a bug in a rug” and having good nights and sleep very well, in this directory you will find our pillow menu. To make your order please contact our hotel reception. Thank you for understanding that we keep just a limited amount of each.

Ping Pong

Our ping pong table will only be set up during good weather conditions outside the hotel. Ping pong paddles and balls can be borrowed at the hotel reception.


Are available at the hotel reception.




Radio transmitters are installed on our TVs corresponding channels can be selected via remote control (from channel 70). You will find a list of the channels by pressing the INFO button on your remote control.

Registration forms

These are required according to Bavarian reporting law and must be filled out upon arrival. Please note that the local city tax is EUR 2,50 per person and day. The tax is not included in the room rate and is payable in the hotel.

Rental tablet

You can lent a tablet for a fee. Please ask the reception.


You will find our restaurant on level E.



You can keep your valuables in your room safe. The keys, only for our mechanical safes, you can get for a deposit of EUR 3.00 at the hotel reception. Please note the point liability.

Sanitary products

In case you will need sanitary products additional to the products we keep available in your room, you can buy at our reception desk, disposable-razors, toothbrush and paste, body cream and deep hair shampoo.

Sauna / steam bath

The sauna and steam bath is located by our swimming pool and wellness area (level K) and is open during swimming pool opening hours. The sauna can be heated as a Finnish or bio sauna. To use the sauna or steam bath, please contact the hotel reception about 30 minutes before using it to make sure it’s heated.

Second room key

A second key for your room is available on request at our hotel reception.

Sewing kit

We keep available in your room. We offer also a sewing service for a fee (within 12 hours).


Shaving-Sets can be purchased at our hotel reception (EUR 3,00).

Shoe polishing accessories and automatic shoe polisher

We keep available in your room. There is also a free of charge shoe cleaning machine available for you in front of our children play ground.

Ski cellar

You can put your skis and boots in our ski cellar. This is located in our ground level cellar, on the right side of our hotel and can be locked with your room key. The cellar is completely locked from 22.00 until 06.30 h.

Ski rental and school

You can find the price lists of the local rental stations in the brochure which are available at our hotel reception.

Sleigh rental

With an good snow situation you can rent free of charge at our reception desk.

Solarium and infrared light cabin

It is located in the swimming pool area. Solarium and infrared cabin coins are only available at our hotel reception for (EUR 3,00 for 6 minutes (Solarium) and 10 minutes (infrared light)).

Sporting goods

At our reception desk you can rent free of charge sleighs, hiking sticks, badminton – sets, ping pong sets, boccia balls, foot- and volley balls. Also with a fee, bicycles and snow shoes.


A squash court is located about 200 m away from our hotel. We will gladly help you to make a reservation.


You can buy stamps at our hotel reception.

Swimming pool

Our swimming pool has a water temperature of approx. 28° C and is open daily from 06.30 until 22.00 h.


Table Games

Various table games are available at our hotel reception. You will also find badminton racquets and balls, boccia balls, foot and volley balls and sand toys for the little ones.


Our reception staff will be happy to order one for you. You can reach the reception by telephone No: 90 or 100.

Telephone calls

External: To get the outside line, always press 0 and then dial the number you want. Your room can be reached from outside directly under +49 (0) 88 22 91 3- and your room number.

Intern: By dialing the room number, you can call another room in the hotel free of charge.

A list of the most important code and telephone numbers can be found in this folder.

Tennis and Squash

Tennis (inside and outside) and Squash courts are located about 200 m away from our hotel. We will gladly make a reservation for you.


The hotel reception will gladly inform you of current performances (Bavarian farmers' theater, etc.).

Tourist office

It is located about 250m away at Eugen-Papst - Street.

Towels/ Bathrobes

You get them at the hotel reception. For our towels we take a deposit of EUR 10,00 per piece and for a bathrobe EUR 15,00. We will charge it to your room account. The deposit will be canceled upon return. Towels can be changed at reception during the stay. or to keep this simple, place them on the bathroom floor of your room and our housekeeping will replace them during the daily room cleaning. For a bathrobe we also charge a rental fee of EUR 5.00, unless it is included in your booked offer.


You can get up-to-date information at our reception and brochures in our cafeteria. Our reception staff will be pleased to inform you.

TV programs

You will find a list of the programs by pressing the (INFO) button on your remote control.



If it rains, we will provide you with free rental umbrellas at our hotel reception.



Wake - up calls

Can be ordered at the hotel reception. We are always trying to do this with the utmost care. Claims for failure resulting from omission or due to technical problems are excluded.


See the current information in the morning at the hotel reception.


Access free of charge by using the QR-Code or by manual setting in the following network WLAN_Sonnenhof For the acces key please ask at the reception .

As a fee-based service you also can lent a tablet at our hotel reception In case of any technical problems we're happy to help you.

Wishes and requests

Do you have a special request? Our hotel reception or our service staff will be pleased to help you.

Worship services

The hotel reception is gladly to inform you about the current times of service.




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