Guide from A to Z

What you should know about our hotel, from A to Z.


A

Adapter

A selection of adapter and charging cables can be lent at our hotel reception

Adventure pool

In the village is the "Wellenberg" water park. The opening hours and entrance fees are available at our hotel reception, as well as other tips on other swimming pools and lakes of the region.

Allergy – bed-linen

Our beds are prepared standardly with anti-allergy - bed linen. If you want down filled pillows and quilts, please let us know.

Arrival / check - In

Your room is available at 3 pm on your arrival day.

B

Baby beds

Are available without fee and on request at hoptel reception.

Baby carriages

You can have a baby carriage and/or buggy free of charge at our hotel reception. There is also a child carrier available for mountain climbin.

Baby phone

Can be rented free of charge at the hotel reception.

Banks

In the village you will find a “Sparkasse” and a VR bank, in addition, a cash machine of the “Hypo- Vereinsbank”. Our employees will gladly explain the way.

Bar / Restaurant-Bar

If you would like to have an aperitif before dinner or have a cocktail, wine or beer later in the evening, our restaurant bar and our “living room” (see living room) is available until 23.30h.

Bath or shower seat

In case a bath or shower seat is needed, just inform our hotel reception. They also keep available an toilet seat raiser and a small stepladder.

Bath slippers (slippers)

Can be bought in our boutique (for EUR 2.95).

Beauty and Massage

You can find our offer in this information folder. For further information and appointments, our hotel reception is at your service.

Beverage machine

Located on level K, directly in front of our children’s- playroom, close to the hotel reception.

Bicycle paths

Information and bicycle maps are available at our hotel reception.

Bicycle

You can place your own bicycles in our bicycle cellar. This is located in our ground level cellar, on the right side of our hotel and can be locked with your room key. The cellar is completely locked from 22.00 until 06.30 h. In your own interest, we recommend you to lock your bicycles also in the bicycle cellar. Rental bicycles (mountain bikes and city bicycles) are available at the hotel reception (1 day EUR 10,00, 1⁄2 day EUR 7,00, children EUR 5,00).

Also we keep e-mountain bikes to rent. Also you can rent 2 E-Mountain bikes (1 day EUR 30,00 respectively EUR 50,00 as a couple, 1⁄2 day (max. 4 hours) EUR 18,00 respectively EUR 30,00 as a couple).

Billiards

A billiard table is located on the ground floor of our hotel. A game costs EUR 1.00. The queues are available at the hotel reception.

Boutique

Located on level K, close to our hotel reception. In addition to souvenirs and wooden toys, you will also find our “Sonnenhof” sweatshirts, T-shirts and polo shirts.

Breakfast

Our breakfast buffet is open from 06.45 to 10.00h. We ask for your consideration not take meals out of the restaurant. We will be happy to prepare a lunch package for a long trip or for your journey home (see lunch pack).

Bus

Bus schedules are available at the hotel reception. Information about further connections can be found here as well. By the way, many buses can be used free of charge with your guest card.

C

Cafeteria

Located directly opposite of our hotel reception. Here you can quietly read a daily newspaper or a magazine from our selection, or simply have a drink or other refreshments. Our hotel reception will gladly take your order.

Change of linen

We change linen every 7 days. In case you wish for an earlier change, it’s possible for a fee.

Check – Out /Departure

On the day of departure, we kindly ask you to leave your room until 10.00 am. If you have a booking for a later treatment, you may stay in your room as long as necessary with prior agreement with our hotel reception. If you want to leave our house before 07.00h, we kindly ask you to settle your hotel bill on the evening before. Do not forget to leave your room key and guest cards. Thank you!

Children and -playroom

Our children's playroom is located on level K, close to our hotel reception. It is open from 06.30 to 22.00h. You will find an additional outdoor playground in front of our hotel. Colouring books and pencils can be borrowed at the hotel reception and playroom. Please do not leave your children without supervision and be careful not to leave too much "chaos". Thank you!

Chocolate

Various chocolate can be bought at our hotel reception.

Cinema

The local cinema is located at St. Lukas Straße. The program can be found in our information folder at the hotel reception. A large Cinema-center is located in Garmisch-Partenkirchen. Our reception staff will kindly provide you with information about the current program.

Coffee & Cakes

We serve in our “Kofelstüberl” from 14.30 to 17.00h.

Copy

You can have it done at our hotel reception. Fee will be EUR 0,10 per page, color copies EUR 0,30 per page.

Cosmetics/Beauty culture

You can find our offers in this info folder. For further information and appointments, our hotel reception is at your service.

Credit cards

We accept Master-/Eurocard, VISA-Card, American- Express, JCB and the Maestro-Card.

Cross country skiing

You can get a map and be informed of the current cross-country ski and snow conditions at the hotel reception.

Currency Exchange

Is available at the reception.

Customer questionnaires

Your opinion is important to us.
Please take a few moments to fill out our evaluation form that you received on arrival.

D

Dinner/ half board

Our half-board dinner (buffet or menu) will be served from 18.00 to 20.30h, à la carte until 21.00h. We kindly ask our half board guests to visit our restaurant on the day of arrival between 14.30 and 17.00h. There we will show you your table for breakfast and dinner, which we reserved for your entire stay along with further information’s.

Doctors / pharmacies

You will be informed about the "Opening times" and emergency service on weekends or public holidays by our hotel receptionists.

Dress/Clothes

We ask you to come for dinner in reasonable Clothing, no swimming trunks or jogging suits.

E

Emergency call

Emergency telephone numbers are clearly visible in our supplementary sheet Telephone/Telefax/Internet.

Please use our house own emergency number only in case of real emergencies and only in the period from 23.30 until 6.00 h, so only during the time when no staff is in the house.

Entertainment

For information about entertainment programs or events and hikes, please contact our hotel reception.

Entrance

Your room key unlocks the door to your room and our side entrances (30 meters to the right of our main entrance and on the back of our house, to the left and right of the kitchen.

Environment

We are environmentally friendly and have also been awarded by the Bavarian Environmental Award in Gold for our commitment. Please help us keep the environment clean. Avoid unnecessary packaging and please pay attention to our information on towel change.

F

Fax

You can use our fax machine at the reception. It costs EUR 0,50 per page.

Fire alarm

Please notice the fire exits, which are posted on your room door.
Keep calm, help children and older guests. Do not use the lifts!

Fitness room

Located on the ground floor (basement), right next to the billiard table. This is open from 06.30 until 22.00 h. The use is free of charge, but at your own risk.

Flowers

You can order flowers for every occasion at the hotel reception. If the flowers should be placed on your breakfast table, please understand that we need your order latest by 14.00 h on the previous day. Orders which are required for a Sunday or Monday must be made not later than Saturday 9 a.m. For special orders, please give us an additional 24 hour advance.

Front Office/hotel reception

Our hotel reception is at your service from 06.30 until 22.30 h daily for any requests, suggestions and questions. Our reception staff can be reached by telephone no 9 from your room.

G

Games

Various games are available at our hotel reception. You will also find badminton racquets and balls, boccia balls, foot and volley balls and sand toys for the little ones.

Gas station

The closest gas station (Agip) is about 600 meters away, directly across from the train station.

Gift certificates

You can give something special as a present to your loved ones. Coupons for hotel stays, packages, restaurant, beauty and massage treatments or simply the value of an amount of your choice, can be obtained at the hotel reception.

H

Hair stylist/dresser

The nearest hairdresser's salon is about 350m away, the staff of our hotel reception will gladly arrange an appropriate appointment.

Hikes

Hiking maps and hiking guides as well as further information and tour tips are available at our hotel reception.

Horse carriage-/Sleigh ride

Can be booked at the hotel reception. Fee will be EUR 60,00 per hour payable directly to the carriage- /sleigh driver.

I

Informations

You can be informed by our staff and our various brochures at the hotel reception.

Ironing Service

We can iron for you (within 1 hour - daily from 09.00 until 17.00h). A price list can be found in your wardrobe. Please leave your cloth to be ironed at the hotel reception. We also keep available an iron and iron board to lent without a fee.

J

K

L

Laundry service

We will be happy to wash (within 12 hours) and iron (within 1 hour) your laundry. A laundry bag and the price list can be found in your wardrobe. Please leave your laundry at the hotel reception until 9.00 h

Liability

According to German Civil law (§ 701 ff BGB)

Living room

You will find our “living room” on level K, close to our hotel reception. Between 17.00 and 23.30h daily, our restaurant staff will serve you an aperitif before dinner, beer, wine and of course cocktail’s and non-alcoholic drinks. Please understand that it’s not allowed to take your own food and beverage with you.

Luggage

If you need help, please let us know. We will be pleased to help you. If you have to check out later, but need to get out of your room earlier, please note that you can store your luggage at the hotel reception.

Lunch package

We will be happy to prepare a lunch package for your long day of excursion or journey home. For this we charge EUR 8.50 per lunch package. Our hotel reception or our service staff will need your order a day before.

M

Main train station

Located about 600m (walking directly along the “Ammer”) away from our hotel. If you would like a transfer, you can arrange it at the hotel reception. For this we charge EUR 3,00 per person.

Mail box

A mail box is located directly at our hotel reception. This will be emptied from Monday to Saturday between 09.00 and 09.30 h. Our hotel reception staff also takes your letters and postcards to the post office.

Maps

Road, hiking and cycling maps are available at the hotel reception.

Massage

You can find our offer here - "Massage". You can receive further information and make appointments at our hotel reception.

Minibar

Because of environmental reasons, we do not have minibars in most of our rooms. If you need to cool medication, you can deposit it at the hotel reception. On request, you can also borrow a portable mini fridge (limited availability).

Museums

Information is available in the brochure at the hotel reception.

N

Newspaper

Information is available in the brochure at the hotel reception.

Nordic-Walking - Hiking sticks

Can be borrowed at our hotel reception.

O

Opening hours

Reception:

  • 06.30 - 22.30 h

Restaurant:

  • 06.45 - 10.00 h (breakfast)
  • 14.30 - 17.00 h (coffee & cake)
  • 18.00 -21.00 h (dinner)
  • 18.00 - 23.30 h (Restaurant – Bar)

Beauty:

  • with appointment

Massage:

  • with appointment

Kitchen: 

  • 06.45 - 10.00 h. (breakfast)
  • 18.00 - 21.00 h (dinner)
 

Swimming pool:

  • 06.30 - 21.00 h

Wellness area:

  • 06.30 - 21.00 h

The opening hours of banks, supermarkets and mountain railways etc. we have listed in our supplement "opening times".

P

Parking places

You can find in front of and behind our house. For optical reasons, we have omitted a marking. We therefore ask you to park as if there was a mark.

Payment

You can settle your hotel bill on the day of departure, but also during your stay. It is possible to pay in cash or Maestro-Card or credit card.

Pets

Only allowed in certain rooms but not in our restaurant. We charge a fee of EUR 10.00 per pet per day. The holder is liable for any damages and/or increased cleaning costs. A corresponding legally binding declaration is to be signed upon arrival.

Pillows

For additional pillows and blankets, please contact our hotel reception.

Ping Pong

Our ping pong table will only be set up during good weather conditions outside the hotel. Ping pong paddles and balls can be borrowed at the hotel reception.

Postcards

Are available at the hotel reception.

Q

R

Radio

Radio transmitters are installed on our TVs and can be selected via the corresponding remote control (TV / RAD). You will find a list of the programs by pressing the (LIST) button on your remote control.

Registration forms

These are required according to Bavarian reporting law and must be filled out upon arrival. Please note that the local city tax is EUR 1.80 (EUR 2.00 from 01.03.2017) per person and day. The tax is not included in the room rate and is payable in the hotel.

Restaurant

You will find our restaurant on level E.

Room service

We will be happy to serve your meals (extra fee EUR 4,00) and drinks (extra fee EUR 1,50) to your room.

S

Safe

You can keep your valuables in your room safe. The keys, only for our mechanical safes, you can get for a deposit of EUR 3.00 at the hotel reception. Please note the point liability.

Sauna / steam bath

The sauna and steam bath is located by our swimming pool and wellness area (level K) and is open during swimming pool opening hours. The sauna can be heated as a Finnish or bio sauna. To use the sauna or steam bath, please contact the hotel reception about 30 minutes before using it to make sure it’s heated.

Second room key

A second key for your room is available on request at our hotel reception.

Sewing kit

You can get it at the hotel reception. We offer also a sewing service for a fee (within 12 hours).

Shaver

Shaving-Sets can be purchased at our hotel reception (EUR 3,00).

Shoe polishing accessories

You can get shoe polishing sponge for a fee at our hotel reception. There is also a free shoe cleaning machine available for you.

Ski cellar

You can put your skis and boots in our ski cellar. This is located in our ground level cellar, on the right side of our hotel and can be locked with your room key. The cellar is completely locked from 22.00 until 06.30 h.

Ski rental and school

You can find the price lists of the local rental stations in the brochure which are available at our hotel reception.

Solarium

It is located in the swimming pool area. Solarium coins are only available at our hotel reception for (EUR 3,00 for 6 minutes).

Squash

A squash court is located about 200 m away from our hotel. We will gladly help you to make a reservation.

Stamps

You can buy stamps at our hotel reception.

Swimming pool

Our swimming pool has a water temperature of approx. 29° C and is open daily from 06.30 until 21.00 h.

T

Taxi

Our reception staff will be happy to make your order you one. You can reach the reception by telephone No: 9.

Telephone calls

External: To get the outside line, always press 0 and then dial the number you want. Your room can be reached from outside directly under +49 (0) 88 22 91 3- and your room number.

Intern: By dialing the room number, you can call another room in the hotel free of charge.

A list of the most important code and telephone numbers can be found in this folder.

Tennis

Tennis courts (inside and outside) are located about 200 m away from our hotel. We will gladly help you make a reservation.

Theater

The hotel reception will gladly inform you of current performances (Bavarian farmers' theater, etc.).

Tourist office

It is located about 250m away at Eugen -Papst Street.

Towels/ Bathrobes

You get them at the hotel reception. For our towels we take a deposit of EUR 10,00 per piece and for bathrobe EUR 15,00. We will charge it to your room. The deposit will be canceled upon return. Towels can be changed at reception during the stay. For a bathrobe we also charge a rental fee of EUR 5.00, unless it is included in your booked offer.

Trips

You can get up-to-date information at our reception and brochures in our cafeteria. Our reception staff will be pleased to inform you.

TV programs

You will find a list of the programs by pressing the (LIST) button on your remote control.

U

Umbrellas

If it rains, we will provide you with free rental umbrellas at our hotel reception.

V

W

Wake - up calls

Can be ordered at the hotel reception. We are always trying to do this with the utmost care. Claims for failure resulting from omission or due to technical problems are excluded.

Weather

See the current information in the morning at the hotel reception.

Wi-Fi

Access/pin code to use our free wireless internet network WLAN_Sonnenhof: Ask for it at the reception .

Also we offer 2 surf stations (restricted use) in our internet room close to our reception desk. As a fee-based service you also can lent a laptop at our hotel reception In case of any technical problems we're happy to help you.

Wishes and requests

Do you have a special request? Our hotel reception or our service staff will be pleased to help you.

Worship services

The hotel reception is gladly to inform you about the current times of service.

X

Y

Z

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